B2B Supply Terms · Effective 1 January 2025 · ISO 22000:2018 & ISO 9001:2015 Certified · Enquiries: sales@foliware.com
These Terms and Conditions govern all bulk supply transactions between Foliware ("Supplier") and the purchasing business entity ("Buyer"). By placing an order, the Buyer agrees to be bound by these terms. These terms apply exclusively to B2B commercial transactions.
These Terms and Conditions govern all bulk supply transactions between Foliware ("Supplier") and the purchasing business entity ("Buyer"). By placing an order with Foliware, the Buyer agrees to be bound by these terms.
These terms apply exclusively to B2B commercial transactions. Foliware does not supply to end consumers. Consumer transactions are not covered by or subject to these terms.
Pricing is based on product type, volume, and delivery location. Contact sales@foliware.com for a tailored volume-based quotation. All quotations are returned within 48 business hours.
14 to 21 business days from confirmed order and advance payment receipt. Applies to all standard product range orders.
30 to 45 days from mould specification approval to first production run dispatch. Repeat orders follow the standard 14 to 21 day lead time.
Areca palm leaf is a natural agricultural material. Natural variation in colour, grain, and surface texture between batches and within individual units is a characteristic of the material — not a manufacturing fault. Foliware's QC process removes structural defects; natural aesthetic variation is inherent and disclosed.
Lead time: 30 to 45 days from specification approval. Tooling costs: non-refundable once production has commenced. Commercial production: aligned to committed order volume confirmed at specification approval. Repeat orders on approved custom specs: 14 to 21 day standard lead time.
For claims related to damaged or non-conforming goods, please refer to the Returns & Refunds Policy, which sets out eligible claim circumstances, the 7-day reporting window, and resolution options.
These terms are governed by the laws of India. Disputes arising out of or in connection with these terms or any supply transaction with Foliware are subject to the exclusive jurisdiction of the courts of Foliware's registered city, India.
For all commercial and legal enquiries related to these Terms and Conditions or any supply transaction with Foliware:
Bulk supply, pricing, documentation, and legal matters
Every clause in Foliware's Terms and Conditions reflects a specific aspect of our structured B2B manufacturing supply model — not generic legal boilerplate.
Order acceptance by Proforma Invoice only eliminates informal commitment ambiguity. Every confirmed order has a documented commercial instrument — standard for institutional and export procurement relationships.
Advance payment scheduling protects both parties — it confirms procurement intent before raw material and production resources are committed. This is standard in certified manufacturing supply.
Lead times reflect actual production scheduling under ISO-certified systems. The 14 to 21 day window allows for proper QC, verified pack counting, and export documentation preparation — not rushed informal dispatch.
Colour, grain, and texture variation in areca palm leaf is natural and expected. Disclosing this in the specification clause prevents misunderstanding and aligns buyer expectations with the inherent properties of the material.
Buyers using Foliware's ISO certifications in their own marketing or compliance declarations must accurately represent the scope. This protects both Foliware's certification integrity and the Buyer's downstream compliance obligations.
Custom mould tooling involves real manufacturing investment from order placement. Non-refundability once production commences is standard in custom manufacturing and ensures serious volume commitments from buyers requesting bespoke formats.
Common questions from buyers reviewing Foliware's supply terms before placing their first order.
An order is accepted only upon issuance of a Proforma Invoice by Foliware. Verbal discussions, email confirmations, or informal commitments do not constitute order acceptance. The Proforma Invoice confirms the product, quantity, pricing, and payment terms — and must be agreed by the Buyer before production scheduling commences.
Minimum order is one full master carton. Areca leaf plates and trays: 300 units per carton (12 inner packs × 25 pieces). Areca leaf bowls: 600 units per carton (24 inner packs × 25 pieces). Partial carton orders are not accepted in standard supply. Foliware does not process retail or single-unit orders.
Yes. Advance payment is required before production scheduling unless a formal credit arrangement has been agreed in writing with Foliware. This is standard in certified B2B manufacturing supply. Payment terms are confirmed on the Proforma Invoice for each order.
Standard lead time is 14 to 21 business days from confirmed order and advance payment receipt. This applies to all standard product range orders. Custom mould orders require 30 to 45 days from mould specification approval to first production run dispatch. Lead time estimates may be affected by factors outside Foliware's control including port delays or force majeure events.
No. Minor variations in colour, texture, and grain pattern are inherent to areca palm leaf as a natural agricultural material and are explicitly stated as non-defective under Foliware's supply terms. Foliware's QC process removes structural defects; natural aesthetic variation between batches and units is expected and disclosed.
Buyers may reference Foliware's ISO 22000:2018 and ISO 9001:2015 certifications accurately in their supplier qualification declarations and procurement documentation. However, buyers must not make claims about Foliware products that extend beyond the certifications and validations held by Foliware. The exact certification scope is available on request for reference.
No. Tooling and mould development costs are borne by the Buyer and are non-refundable once production has commenced. This applies to all custom mould orders regardless of the outcome of the production run. Commercial production is aligned to committed volumes agreed at specification approval. Buyers should confirm specifications in full before tooling commences.
These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms or any supply transaction with Foliware is subject to the exclusive jurisdiction of the courts of Foliware's registered city, India.
Contact the Foliware commercial team with your product type, volume, and delivery destination. All B2B enquiries are responded to within 48 business hours.