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Legal Policy · Data Protection
Privacy Policy
Foliware protects the privacy of people who use our website and send us commercial enquiries. This policy explains what personal data we collect, how we use it, and your rights in relation to that data.
Privacy at a Glance
What This Policy Covers
Foliware collects and processes personal data only for B2B commercial operations: procurement enquiries, order fulfilment, and export documentation. We do not supply directly to consumers.
Business Contact Data
Name, job title, company name, address, email, and telephone number submitted through forms or direct communication.
Procurement Details
Delivery location, product enquiry details, volume requirements, and notes provided to generate commercial quotations.
Transaction Records
Order details, correspondence, export documents, and invoices retained in accordance with Indian commercial record laws.
B2B Purpose Only
All data collected is used only for commercial purposes, such as responding to enquiries and fulfilling bulk orders.
No Data Sales
We never sell data. Data is shared only where needed for operations, with logistics partners, processors, or legal authorities.
Your Rights
You have the right to access, correct, or request deletion of personal data. Contact our privacy team to exercise these rights.
1
Data We Collect
We collect the following categories of personal data through our website contact forms and direct business communications:
- Identity Data: Name and job title.
- Organisation Data: Company name and business address.
- Contact Data: Business email address and telephone number.
- Procurement Data: Country and delivery location for quotations.
- Enquiry Data: Volume requirements and procurement notes.
- Technical Data: IP address and browser type (via analytics).
2
How We Use Your Data
We use the data we collect only for B2B commercial operations:
- To respond to procurement enquiries and provide quotes.
- To process and fulfil bulk supply orders.
- To prepare export documentation and shipping notifications.
- To maintain business transaction records.
- To communicate relevant product updates (opt-out available).
Foliware does not use personal data for automated decision-making or profiling. All data use is directly connected to our commercial manufacturing operations.
3
Data Sharing
We do not sell personal data. We only share data with the following third parties where operationally necessary:
Logistics & Freight Partners
Shared for order fulfilment and export shipment processing (name, address, and shipment details only).
Payment Processors
Required for processing commercial transactions securely.
IT Service Providers
Supporting our website and business systems under data processing agreements.
Government Authorities
Where legally required, such as customs and export compliance under Indian law.
4
Data Retention
- 7 Years: Business contact data and transaction records are retained in accordance with Indian commercial and tax record-keeping requirements.
- 24 Months: Website enquiry data not resulting in a commercial transaction is retained for up to 2 years, then securely deleted.
5
Cookies
Our website uses cookies to support functionality and understand how visitors use the site.
- Essential Cookies: Required for the website to function correctly. Cannot be disabled. No personal data is tracked.
- Analytics Cookies: Used to understand visitor behaviour. All data is aggregated and does not identify individual users.
You may disable non-essential cookies through your browser settings without affecting your ability to submit enquiries.
6
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access, correct or update your personal data.
- Request deletion or restriction of processing of your personal data.
- Object to direct marketing or withdraw consent where applicable.
To exercise your rights, please contact us using the details provided in this Privacy Policy.
7
Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Business data is stored on secured systems with access limited to authorised Foliware personnel.
8
Policy Updates
This policy may be updated periodically to reflect changes in our operations, applicable law, or regulatory guidance. Significant changes will be notified via our website. The effective date at the top of this document reflects the most recent revision.
9
Contact Us
For data access, correction, or deletion requests, or any questions about how your data is collected or used, please contact our privacy team:
contact@foliware.com
Please include your name, company name, and a description of your request. We will respond within a reasonable timeframe.
Privacy Questions
Frequently Asked Questions
Does Foliware sell personal data to third parties?
No. Foliware does not sell personal data to any third party under any circumstances. Data may be shared only where needed for operations, with logistics partners, payment processors, IT service providers, or government authorities as required by applicable law.
What personal data does Foliware collect?
Foliware collects name, job title, company name, business address, business email, telephone number, country and delivery location (for quotations), enquiry details, and technical data. All data collection is for B2B commercial purposes only.
How long does Foliware retain personal data?
Business contact data and transaction records are retained for a minimum of 7 years in accordance with Indian commercial and tax record-keeping requirements. Website enquiry data not resulting in a commercial transaction is retained for up to 24 months, then securely deleted.
How do I request access to or deletion of my data?
Contact contact@foliware.com with your name, company name, and a description of your request. Note that some data may need to be retained to meet legal record-keeping obligations, even where a deletion request is submitted.
What data protection laws apply to Foliware?
Foliware India LLP is based in India and complies with applicable Indian data protection laws. Where Foliware processes personal data in connection with customers, business contacts, enquiries, or other individuals in jurisdictions outside India, Foliware will comply with the applicable data protection and privacy laws governing such processing, as applicable to its activities.
Does Foliware send marketing communications?
Foliware may communicate with business contacts regarding relevant products, services, and commercial opportunities. Such communications are B2B in nature and are conducted in accordance with applicable data protection and direct-marketing laws. An opt-out option is available, and Foliware does not send consumer marketing.
Foliware · ISO-Certified Manufacturer
Questions About Your Data?
Contact Foliware’s privacy team for data access, correction, or deletion requests. For commercial enquiries, our B2B sales team responds within 48 business hours.