Terms & Conditions

Orders are placed against a Proforma Invoice issued by Foliware. Orders must be placed by the Buyer's authorised representatives, and minimum order quantities apply by carton as stated on the Proforma Invoice.

These Terms and Conditions, as published on www.foliware.com and current at the date of the Proforma Invoice, apply to every order. A Buyer's written acceptance of a Proforma Invoice, whether by email, signature, or payment, confirms the Buyer's agreement to be bound by these Terms.

Pricing is confirmed on the Proforma Invoice. Advance payment is required before production commences. Pricing for repeat orders is subject to revision and will be reconfirmed on each new Proforma Invoice.

All shipments are governed by Incoterms® 2020. The applicable Incoterm will be stated on every Proforma Invoice and Commercial Invoice. Where no Incoterm is specified, FOB Indian origin port applies by default.

To protect Buyers from payment fraud (Business Email Compromise), the following rules apply to every transaction:

Domestic Lead Time (India)

Standard fulfilment for readily available stock is 14 to 21 business days, subject to logistics transit conditions and operational readiness.

International Lead Time

Export delivery schedules are based on order production readiness. Estimated timelines and regular updates are shared once production commences.

Peak Season (Oct–Feb)

Please allow an additional 7 to 14 business days during India's festival season.

Foliware provides an estimated ship date on order acknowledgement and will notify the Buyer of any delay exceeding 5 business days. Delays caused by events beyond Foliware's reasonable control (natural disasters, war, pandemic, government trade restrictions, port closures, strikes, carrier failure, or cyber-attacks) will be communicated within 48 hours of discovery, with an expected revised timeline.

Risk of loss or damage passes to the Buyer on dispatch from Foliware's facility. Buyers are advised to arrange cargo insurance for all shipments.

Foliware products are made from a natural leaf material. Minor variation in colour, grain, texture, and finish is inherent to the material and is not a defect. Product specifications, dimensions, and tolerances are as stated on the applicable specification sheet.

Foliware operates under ISO 22000:2018 and ISO 9001:2015 certification, with NABL-accredited laboratory testing. Certificates and batch test reports are available to Buyers on request. Product claims are limited to those stated in Foliware's official documentation and specification sheets.

Customisation, including private packaging and branded configurations, is available subject to minimum order quantities and separate confirmation on the Proforma Invoice. Customisation lead times are quoted separately and are additional to standard lead times.

Foliware's liability is limited to the invoice value of the goods supplied. Foliware is not liable for any indirect or consequential loss. Claims and returns are governed by the separate Returns & Refunds Policy, which provides a 7-day reporting window from receipt of goods.

Foliware supplies goods as a contract manufacturer, including under private label or white label arrangements. Where goods are resold under the Buyer's own brand or packaging, the Buyer is the importer of record and brand owner in the destination market, and is responsible for destination-market labeling, product claims, and any required regulatory filings (including FCN, GRAS, or equivalent) and consumer-protection compliance.

Foliware's responsibility is limited to supplying goods conforming to the agreed specification and certifications at the time of shipment.

Domestic (India) Buyers

These Terms are governed by the laws of India, with the courts of Karnataka, India having exclusive jurisdiction over any dispute.

International Buyers

International orders may incorporate the UN Convention on Contracts for the International Sale of Goods (CISG) where both parties agree to its application, as recorded on the relevant Proforma Invoice or order confirmation. Otherwise, these Terms are interpreted under Indian law, without affecting the Buyer's own import, customs, food-safety, and consumer-protection obligations in its home market.

Disputes are first addressed through good-faith discussion. Unresolved disputes may be referred to arbitration under the Singapore International Arbitration Centre (SIAC) Rules, with the seat of arbitration in Singapore.

Foliware processes business contact information only for the commercial relationship and applicable legal and tax retention requirements, and complies with applicable data protection law in the Buyer's jurisdiction (including GDPR, UK GDPR, and India's DPDP Act 2023, as applicable).

For any question about these Terms, order status, or compliance documentation, please reach the Foliware team. All official communication and invoicing is issued from an @foliware.com email address.